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Refunds

Returns



It is very important that you read the description of each item before you place your order. There is a sizing chart available for each product so you can best choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock for all items made-to-order.. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order form. We normally send your order information immediately to production facility but if you contact us within the indicated time frame, we may still be able to make your requested amendments.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. Please contact us at support@nursemania.com for instructions.
Nurse Mania needs to be contacted within 14 days for a defective replacement item.

Refund Policy

If your receive a defective item please email customer service with a photograph of the defective item laying on a flat surface at support@nursemania.com. You may also call 1 (866) 514-8647 to report defect & receive instructions. Defects are to be reported within 1 week of receiving product.


Refunds (if applicable)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mynursemania@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange the defective or damaged item for the same item that is not defective, send us an email at support@nursemania.com for further instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
If you need to return your product, you should contact us at support@nursemania.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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